Repair Your Drone With X-ON
We offer professional and affordable repair and maintenance services for the DJI products you purchase. Our technicians are officially certified by DJI and use 100% genuine parts. Every DJI drone that undergoes maintenance or repair is subjected to rigorous testing to ensure it operates smoothly. Contact us for high-quality, fast repair and maintenance services.
Consult us for more questions.
Our Repair Process
1. Submit Requirements
Contact us, tell us your needs and we will provide you with the best solution.
2. Issue A Plan
Our DJI certified repairmen evaluate the repair/maintenance and issue a solution.
3. Pay A Fee
After you agree to this plan, pay the cost for this maintenance and give us your drone.
4. Complete And Testing
Complete drone maintenance, conduct testing, and ensure the normal operation of the drone.
5. Send back drones
Your drone will be sent back to you via our partner Courier and you can re-test the drone to check if it is working properly.
Learn more about repair/maintenance
For drones covered by warranty
After you buy drone products from me, you enjoy the warranty policy, different models of product warranty policy is different, please send us information to consult our customer service staff.
For drones not covered by warranty
If your drone warranty has expired, all you need to do is provide us with your name and contact information, tell us your drone style and what is wrong with it, and we will provide you with a solution.
In order to increase efficiency, please provide as much detailed information as possible, which can better understand your drone for efficient maintenance.
For drones covered by Care Refresh
If you purchased DJI Care Refresh for your Dji drone and it’s still valid, you can click here to apply for the DJI Care Refresh for your drone.
For drones covered by Care Refresh
After your drone is repaired, the goods will be sent to the return address you filled in. You will be notified by email after the drone is sent. If you do not receive our reply, please feel free to contact us at repair@djidrone.store.
FAQ
1. What does the DJI warranty cover?
The DJI warranty covers manufacturing defects and product malfunctions under normal use during the specified warranty period. It does not cover damage caused by crashes, water, or unauthorized modifications. For complete details, refer to your product’s warranty terms.
2. How do I file a warranty claim with DJI?
To file a warranty claim, you’ll need to submit a repair request via DJI’s official website. Provide your product’s serial number, proof of purchase, and a description of the issue. DJI will evaluate the claim and provide further instructions.
3. What is DJI Care Refresh, and how does it work?
DJI Care Refresh is an optional protection plan that offers replacement services for accidental damage, including crashes, water exposure, or flyaways (for supported models). It provides up to two replacements within the service period for a nominal fee. Activation must occur within a specific timeframe after purchasing your drone.
4. Can I repair my DJI drone if it’s not covered under warranty?
Yes, DJI offers paid repair services for drones outside of warranty coverage. You can request an online repair service, send your drone to an authorized service center, and receive a repair quote based on the evaluation.
5. How long does the DJI repair process take?
The repair process typically takes 2–3 weeks, including shipping, evaluation, and repair. DJI provides a status tracker online, allowing you to monitor your case’s progress.
6. What should I do if my DJI drone flies away?
If you have DJI Care Refresh with Flyaway Coverage and your drone is bound to its remote controller, you can report the flyaway incident via the DJI Fly app. After paying the flyaway replacement fee, you’ll receive a replacement drone.
7. How do I locate a DJI service center?
You can use DJI’s service center locator tool on their website to find the nearest authorized service center. This reduces shipping time and costs, ensuring quicker repairs.
8. How much does it cost to repair a DJI drone?
Repair costs vary depending on the damage. Minor repairs like replacing protective parts are less expensive, while fixing critical components such as cameras or gimbals can cost several hundred dollars. DJI provides a detailed repair quote after evaluation.
9. Can I extend my DJI Care Refresh plan?
Yes, you can renew the DJI Care Refresh (1-Year Plan) before its expiration or within 15 days after. Renewals extend accidental damage coverage for up to three years in total.
10. What should I prepare before sending my drone for repair?
Ensure your drone is packed securely, with all components required for evaluation (e.g., batteries, gimbals). Attach the shipping label provided by DJI, and include a description of the issue for quicker diagnostics.
11. How Can I Check if My Drone is Still Under Warranty?
Before purchasing a DJI drone, you can find the warranty period on the product page. Additionally, once you open the packaging of your purchased drone, you will find warranty documentation included.
12. Is There a Fee to Assess the Damage to My Drone?
We do not charge a fee for repair estimates. However, if you choose not to proceed with the repair, you may be responsible for shipping costs. All repair fees must be prepaid before the repair begins.
13. What Types of Damage Are Not Covered by Warranty?
Unfortunately, damage caused by water exposure is typically not repairable, and other types of damage may not be covered under DJI’s priority warranty. For more details, please refer to DJI’s after-sales service policy.
14. Can a Water-Damaged Drone Be Repaired?
For safety reasons, drones that have been damaged by water cannot be repaired. However, if you have purchased Care Refresh, you may be eligible for a replacement drone.
15. Can I File a Warranty Claim for a Drone Purchased from Other Retailers?
You will need to file your warranty claim through the retailer where you purchased the product, or you can contact DJI Global directly. You can reach them by phone at 1300090802, via email at support@dji.com, or through online chat.
